Privacy Policy – Rebound Physio Clinic Pty Ltd

Effective Date: 1st November 2025

1. Our Commitment to Your Privacy

Rebound Physio Clinic Pty Ltd respects your privacy and is committed to protecting your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store, and disclose your information.

2. What Information We Collect

We may collect the following types of personal and health information:

  • Name, date of birth, address, email, and phone number
  • Health information such as medical history, treatment notes, referrals, test results
  • Medicare number, health fund details, and payment information
  • Emergency contact details
3. How We Collect Your Information

We collect information:

  • Directly from you (in person, via forms, phone, email, or online booking)
  • From your referring doctor or other health professionals (with your consent)
  • Through third-party systems (e.g., health fund portals) where permitted by law
4. Why We Collect Your Information

We collect your information to:

  • Provide physiotherapy and related health services
  • Manage appointments and billing
  • Communicate with you about your care
  • Comply with legal and regulatory obligations
5. How We Use and Disclose Your Information

Your information may be:

  • Shared with other health professionals involved in your care (with consent)
  • Disclosed to insurers, Medicare, or health funds for billing purposes
  • Provided to third-party service providers (e.g., IT support) under strict confidentiality agreements
  • Disclosed when required by law (e.g., court orders, mandatory reporting)
  • We do not sell or share your information for marketing without your consent
6. Storage and Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:

  • Secure electronic health record systems
  • Password-protected devices and encrypted backups
  • Staff training on privacy obligations
7. Access and Correction

You have the right to:
– Access your personal and health information
– Request corrections if your information is inaccurate or incomplete

Please contact us at [Insert Contact Email/Phone] to make a request. We will respond within a reasonable timeframe.

8. Complaints

If you believe your privacy has been breached, please contact us at Rebound Physio Clinic Pty Ltd,  Email admin@reboundpt.com.au  Ph:  07 4891 9113.  You may also contact the Office of the Australian Information Commissioner (OAIC) at https://www.oaic.gov.au.

9. Overseas Disclosure

We do not routinely disclose personal information overseas. If this becomes necessary (e.g., for cloud storage), we will inform you and ensure compliance with APPs.

10. Updates to This Policy

We may update this policy from time to time. The latest version will be available on our website and at our clinic.